After Massive Nationwide Service Outage, Guess How AT&T Is Going to Help Customers

On Thursday, telecommunications provider AT&T experienced a massive, nationwide service interruption that lasted almost 12 hours.

Thankfully, it didn’t seem to be a cyber attack, just network errors, but in the age of cell phones and constant connectivity, many people were very unhappy.

So AT&T is trying to make things better.

Emphasis on ‘trying.’

AT&T will give $5 to customers hit by cellphone network outage

— The Associated Press (@AP) February 26, 2024 The AP reports:

AT&T says it will give affected customers $5 each to compensate for last week’s cellphone network outage that left many without service for hours.

The Dallas-based company said on its website that customers will get the $5 credit on their account within two billing cycles. The credit does not apply to AT&T Business, prepaid service or Cricket, its low-cost wireless service. AT&T said prepaid customers will have options available to them if they were impacted, although it did not elaborate on what those options might be.

The outage knocked out cellphone service for thousands of its users across the U.S. starting early Thursday before it was restored. AT&T blamed the incident on an error in coding, without elaborating, and said  it was not the result of a cyberattack .

Some Twitter/X users were not impressed at the offering:

The service itself isn’t worth that.

— WarMonitor 🇺🇲🇺🇦 (@TheWarMonitor) February 26, 2024 This writer has AT&T for cell and internet service. It’s not inexpensive, and $5 seems a little on the cheap side.


Five dollars? In today’s economy, that doesn’t even cover the cost of a cup of coffee. What ever happened to a month of free service to compensate customers for fundamental failures on the part of service providers?

— The Greatest (@pointsweekly) February 26, 2024 That’s never going to happen again. Not in this economy.

So insulting.

— The Shop On 13th Street (@Shop13th) February 26, 2024 A lot of people felt this way.

$5 lmao are they joking

— Yumi (@liberty_dao) February 26, 2024 No, they’re not.

nice don’t have to pay 1/40th of my phone bill this month 😎

— josh (32-26) (@okayjoshlol) February 26, 2024 There’s the silver lining.

I mean LOL jeez.

— Shane B. Murphy (@shanermurph) February 26, 2024 Jeez is about right.

Wow. Only $5?!? Big ass billion dollar corporation only giving people a $5 credit.

— Omar (@omartsunami13) February 26, 2024 The optics of this are so bad.

Others decided to have some fun with it:

Eating good tonight

— Dylan Cross (@theDylanCross) February 26, 2024 You can get like half a Big Mac for that price.

Five dollars…

— Rustin Richtarik 🖖 ® (@dieseldog97) February 26, 2024

That’s from ‘Trading Places’ for those of you that don’t get the joke.

Me when the $5 drops.

— G (@stevensongs) February 26, 2024 Laughed out loud.


— Slightly Venomous Kirk (@jamusp) February 26, 2024 It’s like a golden ticket.

— Chuck Ross (@ChuckRossDC) February 26, 2024 Another great reference.

We up baby!!!

— Vipin Sethi (@VIPsethi) February 26, 2024 Just don’t spend it all in one place.

“Here’s five whole dollars, buddy! Go buy some candy, champ.”

— (@persephinae) February 26, 2024 Yay.

— BWNOLES (@bwnoles) February 26, 2024 This gif cracks us up.

AT&T says they will give $5 in credit to customers who were affected by the recent cellphone network outage 📱

— Culture Crave 🍿 (@CultureCrave) February 26, 2024 The news is spreading on Twitter/X like wildfire.

— shadow759 (@shadow7591) February 26, 2024

Remember, it’s a credit on accounts, so you don’t even get $5 to spend on anything but your AT$T bill.

I was a caveman that whole morning and I’m only getting $5?

— Christian De Los Santos (@chrissdeloo) February 26, 2024 It was like an episode of ‘Little House on the Prairie’ around here.

Maybe the outcry will get AT&T to change its mind. Don’t hold your breath, though.


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